ࡱ>  n eQ\` TPNG  IHDR:PLTEBR{:Zs)c{ckZsֽ޵R{s1ckZ{B{c!Rŭޭ֥!Ŕ)1{:kBZJֵRJŽ{{{ @bKGDH cmPPJCmp0712Hs IDATx^\ wRVZѯ "o' >c;ڙ=kufs^G\iuD,~ ~XOajn8H~XOh<ǣtԮ ]i]v=񟷙tNWgLǵ ^v-H\1,K !kxB{sSNKd=^pАipиrZ= 0qZO]%`>@bc|x#DCvZ5+޹T 2& }2?P9̷ á;*xxb䚀.a S_|;7y;ܭ<dV|3rGv_oh׊C,`GPקߜ" 9wFU_;{'=Pح{&['3FQAfr}]tCm2 }[ź~2NSo my|?]}f,WQ5ܞO\9}o̧mw:0=O9+q;].-%tzwj|wdUeDjcȔc(Gw6Sݽɲ 9]BM 9iPg S$Ml5'T|j~Z*}[ Agy ֞./Fc y15olUA~ٝ5N$R0>vf@a:n;kW!\;kxa -slW[)hwD߃#۵Nr ~QF@_~~IYl|@wy]"w1}2ral-V,jguRJBD2?qPv:<@. lm*V  Fn9cϞ}<ɫ 7)A>a"5)#^ ,S|jFj>g"K ;(GEƲ@uC:A!Erm=2o#2Y9{iѾo ֙ipѯzN72 4k )I"V\ eeSaH'0Y-e )sy37,",gp9ӜV!3*~A<׌Dd7j=?cjj+FJ uB6\C EruVF L*mktٝQƅ֋bYE 9= %RkLu>M-?=O{ӞVrJ#R{L&r!#sB,HyXHWQ)~'FN8\:`-+=) KI\j`tȁBZCϥﮌzPjR H2h)9rwF8jjztF Y'jbd q҂o)*sm =ာ9ff| 3sWFlp9^{rcCYC{ml?:U2V|12f0z^mG0Bm> 㬑C,G&HojgGLGd"`l*җ.$(d$he\ bw;e61 8x߫p ,k+7 %rhTIA:u PM%0]=4ImQv=F"R ,5Lg^cfD)d&v(A!;GdTܞ1k})$dAFFMxGcܻ AF&g~#g5=p= šҐ.IX<JoM2m+b:6ƣ #QO{!2}hhBIJuo1Ƣe6 dLL-72lOΨܘv5Ժdc$3fç|/f /+0OրհC~oQŕTr u#N3ՆPqcR-ou81Y m©Y+@>X7ha(tD1*c ?֌q3 #QZd%SA %| $QF`AUĘAY;Q W$.;2&0vl(GF 00*h))YAJqozԺ˷`+;wRcZ Rm)NSMd4CP#Yd˘.noM$O.ey2!]?||S3",,[{v_ITW7OSe,J[DSs_6.\vdMܤy~.+No?<8CàΊsfT2m͓yh._Uoc)!/(=+z?:gW~jq`F Tc)bQq!p6~<xO\h葓cn[Xڹg5fPÁ}F>1¸э_28fta(yٌSX3$C7L5ܑ=A5BwHF+Q :Bǥy匎pp$kkx8j)ONyэi%8ҮZNWtװ=8Pyȭqd-fJG7~ˏA}Vž_"\VGf'DZeq@Qϗ29 ;G|ŮǼF#/w3 (E+,On|_ȍ|o$z*<7S^*Q.P$_WHVs7F{O5Ƹ|Dyay`kOz k[b ء/scY;n€[#LoE?X"7e)F3=61ޫ#( rȗ5D8Ye:ud9MQGQg`<#3e1PImLXi؁+nǵݠ6y-=fPk eBQN= W~aaۍ-g;@<3F%yHgR,üqBh"'E3JtV!o4"ZuH y+_aB 3I&dX#}uQVj  y+pN2k(!\u}], uQ!olc %GsbeQ76&`xVx(K׼B# "cdL ʞHCԛ۴1RJx ;όeYWc%P!zVIEJR+ 5Z"kձ*=-Xa 5CEVku *dhU)㩕dPdj؝a|5Zh}tzS~ksZF&SFFŸ4(Xm2UFnF1gOq M*-O*3N0HMRJ.,A2z2 r0&4'q1P2fwaܰ˘=whdi92 {a Vk'?y'~c::2Q[y',麑:Q͸bF|o?gU@r>ڃ,cQ?1=޹za,r8>0oyXevYXBDrQ=0~P= #32Ő(|>;: ~'#iif<&aִYb r|y2jz77/s?'㟒_m'd|21xz1M׮ 'ߞwb~|2IoXe_dk&ŵ2~{2&F+}"ǎ VƸ8eGb!3E#-EA1mEuebQ#lQ[ޯ(2F^?1=60ktݼ#}wm^1`솳}FьM.jwiS>"FJh T>Appl滯-[d634n( F95˭ΉϒVQH3Icԋ+$ըK7W3} I! 091[q[pLH{I{.%/iQǏ!rn 7 5r衬}q('Y}v`,u^sXcjیGˍt3)c8ͤUX۶b#,01cA*=U^w3f?rٙmFŭJB[E0b_2IA]=f4ބB7/&աOtkd=1"q5UGz*| {?kzWuF¸ְ'imS~.W|kW+Ɲz88%ͷ0W; 4\z3JA涖`ziq:eSd'慓k ƈOlay _i]/8d^=Pi%w<~WY+@It 5F-L}яKK+^ _,4-HXK62r r_p*(>6HNΠAF5?ƌvi#%' #֬Ldǡ##( )T\KuvFFtT 4k]Nq AA Mk.# va|YVEʃ&aNm'] t-bd$=\ [.JЬ:'f}>y~bFs"jbaFq{<7TTn3I`h1/kg[X0([c˪Ǽ m) GFXٮͥu!dcj4ȺS+OKk idFx uU3ѯ\_,6>! wJcm,.NPݖ/*Fndtmmɨш/([02N<}4k8,>@)Ũb]N~':({)ZhzW|~~hb(aaĸ $Qa)}F<_+͚ CA~6#91#\E\4cY$Y]ҬUY V<|fdx 55YGZcdFaa*]#H6h+إi]gcD Z{kP=ZĨWm&~|03վFT,̸?KpY)7o,esLk$ܲ ol s wBY73چ9x*#g BQ"bd1WǨɸ~2Ɨ؊59~ZQmiG(~ٜqfD9 =$ ,:^7$Eu4 |`!CpU1M )9?IxPd3#4%Iذ6_|Y;`QW#1=6;#;fQt#)RֆUSf8L݉uum._BĢk+eb|Yfe~~0E5u%Z[\-w3g'}8.&Mb^)J8/}/Y ,ϊcl:L\?Y_|VԇFmǏyMVQK'6ʊa1F(l͋a1Uau-Gc\[l/(Zva&k"Zm)ёU⑌KG4C?z-9Gb ,i[ꡈQ'2:,m_=Op4:2o۪t@ֽM\^O'_@߿`ĸN9d@]cS^Ҿ4:wfY{JovkB%`qf "Tyx ӎZ-_Hf?0v\+ [*dF0[[5?hOJqPCZ1ĺGgиua"q(l;72d-<  &d c7U -$fo\$SDy [V2ܑs,el↮V<3CV"^H)N̆*hDzFF$q{ ~)72@;Gp=FEBl;â;n~]%$*yoT)'3CWh-M! 6{2Qݸ8VG~i?͑wrcyA$f1{!69pxj1Tj;~l`G9Dڭl徚tTvfPD/@;J%+U+3.|H?jQ;$I͔mJ1AGځ+wA?9[ɸ=[QO 2 ^Ic)(ϣf*E@Q5^QJ0FZ}oA)7^o޶TU޶gcx 9$7SV2\wnx&c3ۺcdLf@??kvy@ 7^ԞOdO';7a IENDB``!)=?>zrQ'FmgS@ p`ER4xڵtEǫ{.a !ߊ =6{F$'OC׷5<YV]! Bv}='"#UuO12==toSou~SU3P!EPJ0P8!xAb&N셚Лh8q?(uqB}_[g=K/q! ,FqGv r5s6ϫC:??Ldlpb_kՄGKg=(cPtCzd7N6F ^ l2N禔k0A0:اUp\%KwV4=KxI}1Ң mk+pJact/=жW~JJCA0 bD&E,ZA8hPyQh.PZJ c>FSh#h]H*0EVU-ZjA0SZ*h{H*Fnj }@T>A@dbI^ꢤ*|] \$HKÜ`\GR _}Pv+| D\;FRPNkJQOSš ].e`99I-UzNUpVI-Wš mk[$W =Jc`SSI= Ő`T:' #U8@J_ XJjXA@T5UROPU#_(| ezV`t-Pk%K`U^WQT֪P긤)|DPJj*(?э$—npѾpWRV+*8)T*88' _p^Rz@UpR#ߨP.zYk d6PnmڢM~A@TqImUš '$%A@T[z$m8$`Vnv[0I _Q8IPš -\R;h v)|QrIVš ]:INU@mU @ _ NHM꒤Rš 5LLR _ *nTq(F*2ڋ~, rIP.F@%W+.F ^Oa vI(4lDP$_K`$P'S6F?g J~Vw Ҋ`/K;6^N`ZJiӄ {\]˻ + 5Y!;R;-)e_N_6F+Blg1Z {]xact:اKתּO|VNp%UbWϒHqM-v~M1dAw1wJs'J_c9';cW)31?% 1_FwDIq.9P6 {uF"gKE|5Yh5CsQ~gTA'hlMúXSQk6:c1}i5&+k|nu.Xg3b}찾r`ۃt^F;k tyuřv8Q3SNj %P#^TF"/Fm&o޶mw$my&›0l1M whRCEC!ZYQM+#x!a4HFage$+S&J~qvZkF]_~͞dv~u'nF|~ҝCgb>\g-_}.k}"툶H{Hjn>Q__ T_зJ1 D pElN8HIepOs@|+p>(y;@26?s@k[ԮJk#*D|$力%yggFJ S8D ͭh\6s[bmќHo6d&7,0LDz]"IUx83VB2DZ~o[F~w7t6n#L0 H62A)&@iH62)"3ALhXiB_{IkYW7+Ds#^ϙ#{΁^?Py ˼ՙMG:A*y{a7M6%Y&a>`/X^6iMb޸>?qoM\fWp|\3hr 2 UnP]XWllr:qEw hec\L;@ mVWV$"pX$< nc1/_]#;z׃Gta}&ak<TeT͍>Du9M OZml“v<= .B!d{VëBQb{/EK@bpAra< bND9WP4٩eN 6@q.6~E)ə'<9y$}E$aA Ib nFP'}P_ _oP^xy#P$_ŜcP1(7 @QϜQ4HGoA(꯻/$od> "؝x 7".!pg nqZ+0P`x3BW3ܱ'Fz+ #y ]aJoڀW_p0ZY UnPW5]F6V2!-+ Ci0T7[ax*e x4PE*|TnSM,$|/&с֡7>di:ZmfrgrzHCSyPdcea= reϤg `~e$qW2&s EQd4~tZĜx q{Sa2 3p|HsP||Li BaGͱx9?evg Zm( \\C9Pr_؂h/tvbPğ:>|E|ll `v>G`[CQ+i$Pl(zSHzoA(m ҇\3\"۽OPThOe!qE|EAgEl ${&l @F۝/ NƄM6߂'B CnKWP1Qh =DBAրP`P"Z95KkؿCѕP?Cρu>%=&߿ߵ ߵ0ΟXA4w?7L^.wF#{g[`g JFIFC     "" $(4,$&1'-=-157:::#+?D?8C49:7C 7%%77777777777777777777777777777777777777777777777777H"7!1A"Qaq#2B$Rbc'!1"AQa ?x`IQetq["Zz)88xrY,JX}ck)C4m{#qZZ5Z6x`bX$hH!^k{[`] >!"4%L;P ˘Z1@U>y_@5Բ"J 0O O3ZViTXyAK6?KC5Kf(Pxr\؋߭c07^q_|8Z>KQ=ZAoZv.#5X6ihC_뎢@ؙ ц 1r I!]sEꜲÒj7aU"P0_Վ6sRZvTf}͆8ުjjjdi&̒;uf&䟾:> 4rNͳ:$l=Q8oqψ:)7TsJj /8 !@u ɞMiR|QJ\p| fQ)>gOQ#{@.xu|>Bl$B-$L099Q0.0c\s$Y,JM D+"yq͸:j xVI0 {֟NF0 ͭ.+c Fe]pYz\aCJԺqw苣*7X7XYsA٨e.Xq A~|25h$&cmTg:GxmC^G4H]CUs* t!4} O$ED4=';]3IYFU )rA=~l'riΣy dI B+. y\TqSx%f Ƚ~-mOQjMA*\9֯OB ނؾ˳T),Zcl-ܒQKY֞(Dd|5IdddIwo^1Mg2Vi3!6 7bA*:mOɾJ]@̽mT59\|?JIt:µ+s8i*h(1e%AslkuRA@:JDn~޸TjcIDTT<$(۔I!_@vRhXc׊Zc*=O9t%DwU$EfIQSa|VcYeXG=,M!&%#eax\\]< ;F ^ y ,2Rws19>U=lm&D2Jw:DT؛|$)0ed<H-kn ǯC/V<2s.@QX z{`;v*n8Z*rs*XmqbOKOeZX""8M`7OmU_ihk z&E sskX_[☋6+v55GY 2$}EuM-4:}?9 7É[AsF%9**jE0@lp6nG/+ g+<$s m`:aq7,еf+$l*ZXtRH&7< 4U v0Bܟ|?j{@@|%YT̔Ym7̽FŒ7<ac<޳[STѤM-"GݥzޕuEm}-%P&mC5#kv"K7L:hsztc_ %S\p=~Oìҧ(Z $̉ʬLJ!~&޸f2CGѶ$hnxjhI˧Ϲ~ڨӑ~'2,8*e'&77+zp`roM4Xɵ71`emd}>aI-%lM*9LRdZo)ҭ+ePs3oe9<ۓƀQ8VEIBsN[>)*jCAFO0lRI#kb>|)Jwu!@,.,.H'V dMDy<y8j@4+??C mB`6e&d&EuPmR65w ߏ2?OQpHfLn*8=y ˡxi"%E I -zDy wvSr[w,>`q5Uљ6TMv7{;ry<n-Eu%zCP#18.jNSSf[j XRI<7-6㛆 $әzO+]T2vnA qB{N}SAZ(hiBcPĕFsogSftGP@@B9} AQ -Q"/VrĒ:q $ JiTtrMetKCg3_1(U(W<ܞ=p`a1|Te *m{|0d<%' m Kn7s&Z7UVӢf0`!-OE"0`ċ3-A( < j  http://images.google.co.uk/imgres?imgurl=http://www.couturecandy.com/images/stylists/designer-week/1027-heatherette.jpg&imgrefurl=http://www.couturecandy.com/item-week2.htm&h=541&w=297&sz=59&hl=en&start=56&um=1&tbnid=dIveq1fiw38_vM:&tbnh=132&tbnw=72&prev=/images%3Fq%3D%2Bclothing%2Bfashion%2Bindustry%26start%3D40%26ndsp%3D20%26um%3D1%26hl%3Den%26sa%3DNhttp://images.google.co.uk/imgres?imgurl=http://www.couturecandy.com/images/stylists/designer-week/1027-heatherette.jpg&imgrefurl=http://www.couturecandy.com/item-week2.htm&h=541&w=297&sz=59&hl=en&start=56&um=1&tbnid=dIveq1fiw38_vM:&tbnh=132&tbnw=72&prev=/images%3Fq%3D%2Bclothing%2Bfashion%2Bindustry%26start%3D40%26ndsp%3D20%26um%3D1%26hl%3Den%26sa%3DN } Slide $PowerPoint.Slide.804Microsoft PowerPoint Slide/ 00DArialUnicode MSTT ܖx: 0ܖ"DTimes New RomanTT ܖx: 0ܖ DWingdingsRomanTT ܖx: 0ܖ0DArial Unicode MST ܖx: 0ܖ"@0.  @n?" dd@  @@``_@,whoosh.wav.WAV 10103RIFFWAVEfmt ++data~~~~~~~~~~~~~~~~~~~~~~~~~~~|||~~~~~zvtvxz|~zvrnlrv||vtrpptz~|xvtv|~~zxvvvz|~xrlhntzzvrrpprrx~|j[QU_|bICCYn[ICY~zlnh]_r|]SUSSjz|x__l~v_]drnUb|nfd_]d]5=rrnj]jz~lMldrx[[_f|YQfWK_xh[zx[CIjzxxdSQz|_fI9WӹM;QnvK;OUx~xj]]YS~ɵlM?plM;CGpٵ[)Kh|% %;xtKQS]ɖbGr|lSnvz~nfS[nëx;Az=+AYݻ|=/1r_ ?|潄W5/Czãf)/pvbMQr|O=OtjdhjlG?G_ɊK3לdQCMppW;1SŷAMz/#?bx͖SAM[hvhYp~~zrvt[]ptWOUtxxd]v~vvxzd_xzh_nrSQltbdp~_lrQ_l][tf]W]~hWfp|fWhnhbU[hzlSCWbYbnxpdhjvjM9Ot]GQ[dpp~hhhdpx~xh]Yntnrp]dlvjQMb|vdjpzxzztljr||_[r~~jb_j|z|xpp~~v]Wh||zx|x|zzndhpxr]Yfntzjl|z||~vppnrzphrxz|~|xtrjjtv~~vz|z||xrrv~xrprtz|||vzxvx|xtx~~~~~~~zxxxx|zxz~~~rrz~|xz~~|vtx|zxz|~~~||zx|||~~zz|zz~~~~|~~||~~||zz|~||z~~~~zxzz|~~~~|~~~|~||~~~~~~~~~~~~~|||~~~~~~~~~~~~~||~~||~||~~~~|||~~~~||||~~~~~~||||~~~~~~~~~~~|~~~~|zz~~~~~~~||||~~||~~~~~|||~~~~~|||~|~|~~~~|z|~~~~~~~|||~~~~~~~~||~~~~~~~~  O< t  +*,#< =)>*?C,IJQRS'?tL!)w]xyz}~-_b$ eQ\` T b$'<Ҥ4nQ* $2$=?>zrQ'Fmg1(R${g[`g +*: 0e0e     A@ A5% 8c8c     ?1 d0u0@Ty2 NP'p<'pA)BCD|E||s " 0e@        @ABC DEEFGHIJK5%LMNOPQRSTUWYZ[ \]^_ `abN E5%  N E5%  N F   5%    !"?N@ABC DEFFGHIJK5%LMNOPQRSTUWYZ[ \]^_ `abPp333)))@8IJ-Qʚ;t3ʚ; g42d2dh x: 0\ppp@ <4!d!d  0T <4dddd  0T <4BdBd  0T ~0___PPT10 pp>___PPT9  : @003 4?65? %O =KQUALITY MANAGEMENT II*  Total Quality Management  MLEARNING OBJECTIVES  & to understand the concept of Total Quality Management & to be able to use the tools for evaluating and ensuring quality performance "  p9TOTAL QUALITY CONTROL (TQM)  (Development Maintenance Improvement    RDEFINITION OF TQM  4  an effective system for integrating the quality development, quality maintenance and quality improvement efforts of various groups in an organization. & to enable production and service at the most economical levels which allow for full customer satisfaction . (Feigenbaum, 1986)jnn&   S THE SCOPE OF TQM    For an organization to be truly effective, every single part of it, each department, each activity, and each person at each level must work properly together. Everybody in an organization is affected by the actions of everyone else. (Muhlemann, 1992)D&  q:THE MAIN ASPECTS OF TQM  2Overarching approach to servicing the consumer s expectations It is a way of thinking and working in operations Top down approach with bottom up support .ld   r<1.) SERVICING THE CUSTOMER zThe dedication to quality is a positive contributor to the growth and prosperity of the company Define quality attributes z{ { s=2.) WORKING IN OPERATIONS  Measure quality attributes Analyze the variables that cause quality defects Improve processes to crate and produce quality products Control processes so that the same problem do not reoccur   u;3.) A TOP DOWN APPROACH  gInvolve top management Encourage training and education of all employees Continuously improve processes h \PJURAN S TEN STEPS TO QUALITY IMPROVEMENT ) Build awareness (needs and opportunities) Set goals Organise to meet goals Provide training Implement projects Report on progress Give recognition Communicate results Keep score Maintain by integrating improvement in the business structure4ldZ  ZTHE DEMING CIRCLE  Plan for changes to bring about improvement Do changes on a small scale first to trial them Act to get the greatest benefit from changes Review see the progress of improvements  " x " xx(.+$ [    |@BASIC TOOLS AND TECHNIQUES  Provides a complete picture Identifies the obvious and the unexpected Team approach 80 / 20 rule Identify the main problems Prioritises problem solving JT#E  f0SCATTER DIAGRAMS  Predicts risk of value Allows corrections before failure Establishes confidence levels Measures the dispersion of values Regional variations e.g. shoe size Identifies correlation between values Brand loyalty and Gender Tastes for size and colour and agel|#&<|#&<  i3CAUSE AND EFFECT ANALYSIS  Generates a large number of causes from different perspectives Poor garment availability on the shelve Extremes have equal weighting Poor displays or packaging Maps inputs that affect quality Ishikawa diagrams?(2?(  2  j4    w?SMART APPROACH  jSpecific objectives Measurable quality Achievable targets Realistic time scales Timely review of progressjkj m6A SYSTEMATIC APPROACH  eUses reliable methods Consistent and repeatable assessment Produces factual appraisal Academic rigor "efe l5CRITISISM OF TQM  Costing structures do not relate to functions Requires constant commitment from Senior Management Bureaucracy of procedures Not radical or challenging enough Exploitation of employee s knowledge /8y{I  0` Ot{h______` M <ff33̙3` +ffO=ff̙H7` fff3f̙` Tff33ff` 0Ky{kOz` )R{f` GiIfff̙fR` ̙|̙3f` 3ff~>?" dd@'?lFd@  nK'o`P( n?" dd@   @@``PT     o (`0p>> ld(((  ZB  c $D"`   6D  "M }   X Click to edit Master title style!!  (  00  "; `   RClick to edit Master text styles Second level Third level Fourth level Fifth level!    S    0  "` `   Z*     0$  "`    T*      0  "` `   T*    T     "`h2   s *"`h2   s *"h2   s *"@h2   s *"0`h2   s *"0h2  s *"0@h2  s *"`0h2  s *"`h2  s *"h2  s *"@h2  s *"`n2  0" h2  s *"``h2  s *"`h2  s *"@`n2  0"``h2  s *"`h2  s *"n2  0"@n2  0"`h2  s *" h2  s *"`@n2  0"@n2   0"@@h2 ! s *"`@n2 " 0"``n2 # 0"`h2 $ s *"`@h2 % s *"``h2 & s *" h2 ' s *"` v ( s @A manchester",H  0޽h ? 3ff~___PPT10i. s+D=' w= @B + Networkv  0 ))(  ZB  c $D"   6E  "&wf   X Click to edit Master title style!!    0  "wQ    [#Click to edit Master subtitle style$$    0P  "` `   Z*     0  "`    T*      0'  "` `   T*    T `]   "]p h2   s *"`]h2   s *"]h2   s *"]Eh2   s *"`h2   s *"h2  s *"Eh2  s *"yh2  s *"`B h2  s *"B h2  s *"EB h2  s *"yB n2  0",B h2  s *"`u  h2  s *"u  h2  s *"u E n2  0"yu  h2  s *"`(  h2  s *"(  n2  0"( E n2  0"y(  h2  s *",(  h2  s *"` Z n2  0" Z n2   0" EZ h2 ! s *"y Z n2 " 0"`  n2 # 0"  h2 $ s *" E h2 % s *"y  h2 & s *"A  h2 ' s *"yA  `B ( s *D"v ) s @A manchester",H  0޽h ? 3ff~___PPT10i. s+D=' w= @B + 0 P4(  4 4 0\Q P   Q T*   4 0Q    Q V*  d 4 c $ ?  Q 4 0$|Q  @ Q RClick to edit Master text styles Second level Third level Fourth level Fifth level!    S  4 6Q `P  Q T*   4 6Q `  Q V*  H 4 0޽h ? ̙3380___PPT10.{pɥh H(  H H 0Q P   Q R*    H 00Q    Q T*    H 6 Q _P  Q R*    H 64Q _  Q T*   H H 0޽h ? 3380___PPT10.jh 0 4,(  r  S tG &Wf   r  S LH w(     c HA"1027-heatherette6  X 0H  0޽h ? 3ff~80___PPT10. .$  0 0$(  r  S tM }   r  S ` `  H  0޽h ? 3ff~80___PPT10.@  0 /'(  r  S  - ]   r  S \& a `<     ZPy  ?"6@ NNN?NX PR D<4___PPT9  (Feigenbaum, 1986). F H  0޽h ? 3ff~___PPT10i.SQM+D=' w= @B +$  0 $(  r  S d M }   r  S j D   H  0޽h ? 3ff~80___PPT10.F6$  0 $(  r  S $ M }   r  S  V   H  0޽h ? 3ff~80___PPT10.F:  0 :(  r  S $8 M }     S ,p; ` p "h_H  0޽h ? 3ff~80___PPT10.Tݪr$  0 $(  r  S /  /   r  S Lpt` p H  0޽h ? 3ff~80___PPT10.U($  0 $(  r  S fp- ]   r  S 4:pI p H  0޽h ? 3ff~80___PPT10.U-)$  0 $(  r  S T - ]   r  S {p3Gw p H  0޽h ? 3ff~80___PPT10.TA  0 :(  r  S T  /     S  ~ `   "h_H  0޽h ? 3ff~___PPT10i.F%+D=' w= @B +}  0 0$(  r  S      r  S  @ Y   H  0޽h ? 3ff~___PPT10i.FnÂ+D=' w= @B +  0   (  b  s :A pdca02qH  0޽h ? 3ff~___PPT10i.F%+D=' w= @B +  0 ^V, (  r  S m   m r  S |mi m   64w  XPROCESS FLOWCHARTING    6w   SPARETO ANALYSIS  F `    `  01?`    `8mxaxa1? F  e FLOW CHARTS 0  hh88`   01?  `   01?x  `   01?x     c BCDE F1?@4l    c BCDE F1?@\l 5ZB B s *1?A A ZB B s *1?" ? ZB  s *1?B ^B VF     <`  01?    `wxaxa1?   hPARETO DIAGRAM 0 hh88NB  S 1?   c BQC9DEF1?P8P @"NB B S 1?`  0f1? `  0f1? ^`  01?n86`  0f1?FZB  s *1?n  H  0޽h ? 3ff~80___PPT10.[@³  0  @Kt(  tx t c $Ij-  x t c $ I[     Ht N?"6@`NNN?N~*F &  7t  ` 8t 01?&  9t  `P|J xaxa1?=%   iSCATTER DIAGRAM 0 hh88 :t c BQC9DEF1?P8P @fSNB ;tB S 1?45~5 t  `LJ xaxa1?r 6 [x 0  hh88 ?t  `ԜJ xaxa1?r  [x 0  hh88 @t  `J xaxa1? Us  [x 0  hh88 At  `xaxa1? -s  [x 0  hh88 Bt  `xaxa1?= s  [x 0  hh88 Ct  `4xaxa1?]*   [x 0  hh88 Dt  `\xaxa1?} [x 0  hh88 Et  `Cxaxa1?]R   [x 0  hh88 Ft  `POxaxa1?R u  [x 0  hh88ZB Gt s *1?=E =B It 6Rw wR f"STATISTICAL PROCESS CONTROL CHARTS## #  Jt0 TA  ?  @    H t 0޽h ? 3ff~80___PPT10.Gj  0 %p'\(  r  S \Ae^ e r 8 S 4w   w F   9 J <i` : 01?~   ; Zwxaxa1?2   z CAUSE-EFFECT (ISHIKAWA) DIAGRAM  !0 !hh88 < c BYCIDEF1?X$HX$ @  NB =B S 8c?0   > c BQCQDEF1?PP33PP @ K NB ? S 1?D 6  @ c B9CQDEF1?P8P @ P NB A S 1? +  B c BQC1DEF1?P00P0 @g  NB C S 1?Dm   D c BQCQDEF1?PP33PP @J  NB E S 1?   F c B9CQDEF1?P8P @ #P NB G S 1? +  H c BQC1DEF1?P00P0 @g S NB I S 1?m 6  J c BQCQDEF1?PP33PP @  NB K S 1?   L c B9CQDEF1?P8P @: sP NB M S 1?^ ^+  N c BQC1DEF1?P00P0 @Rg  NB O S 1?m   P c BQCQDEF1?P3PP @ 6 NB QB S 1?   R c B9CQDEF1?8PP @ o C NB S S 1?( (  T c BQC1DEF1?P0P @%* v[ NB UB S 1?P? BY  V c BQCQDEF1?P3PP @ ;0 NB WB S 1?   X c B9CQDEF1?8PP @Zo  NB Y S 1?u u  Z c BQC1DEF1?P0P @r' X NB [B S 1?9 S  \ 6pp d Q BRAINSTORMING  H  0޽h ? 3ff~80___PPT10.GDk  0 ( (  x  c $HDe; 6 e r  S O M }  O    S w;p ` w   H  0޽h ? 3ff~___PPT10i.G^k+D=' w= @B +0  0 P0(  x  c $<&wM }  w x  c $"w; ` w H  0޽h ? 3ff~80___PPT10.GpZ;$  0 $(  r  S *QM }  Q r  S +Q; ` Q H  0޽h ? 3ff~80___PPT10.Gfb$  0 $(  r  S =QM }  Q r  S >Q; ` Q H  0޽h ? 3ff~80___PPT10.G>Z 0 @j(  X  C 4     S 6 4 @   lSTRUCTURE OF QUALITY Quality Assurance Systems, Planning and Problem Solving Quality Control Statistical methods, standards & process performance Inspection Error detection and rectification WE WILL LOOK AT SOME OF THE4:    H  0޽h ? ̙3380___PPT10.X`H(? 0 h`(  X  C 4   m`  S Hm4 @  m QUALITY STRATEGY Define quality in a measurable way Measure quality Set targets and deadlines for improvement Develop systematic ways of improvement"   H  0޽h ? ̙3380___PPT10.Y+*z\x\ pםJj 4=^>`#,l mҖNܴ +m\f87#$r-IhI2s $()#oWZz%jx|lgOV%Y[=aq z[~|yxx8=g]"}(9wAqC@Qx@)g*@ʠCR eP&@2J5IP&C (SPBPCsP2,(Cv%Q$/n&ȶlW06iGP?^JٷϓO޾Gk<Ajd5$L4o qfyF\%1oH7lλrh} 3LB$~e B>߰<7jÝ[WZQamWh<ڑP[Xs4I-PFUhUKsLkD["(ooBrKGKО75^ErG(x/X:+ls䐋o=Gk:&{t-l6$w6#!bӄW !]"aq"$#@C-]ƜHk>a}/AQ`=@hjh9 ԁ<Aˤ8O=cLcоYG>U>m[X (,ze+}}&ѶXeK[ᱰQ7/yХ ag4[oEgBa[xn$q̛C9=sB`q fh/ų:F)iq&2&SF{Й[`e&27iZDmna瑇nmYG4M u}O8~C":5&3.ԥum-B_ )˴pB]C"#:_1_7<Iq/o@YΉ8N`CV.Xw| nn 'i-c'~DoZEG7*Y -_KG]mT{r J Z#ṙgJjNk XB C0ZNH7LIJ2OGwǍsb0|i1짩=EvP32iL  [VѨ'$5I?J}tORЋΔ-m&Lܭב PSw@ƽ^>*c8bu n_pR>jC@1|DH:AzbxL!)dJM)$I BG:o=3ڕϋS EFxЃm'Vs娥\*ÛwY۷$IF~RW&GWWWGgΜϬZ?tIz ɺu 9|.^Cer1}x O&rz[ eQ̬8* Y}xj*ޯI U2OS8)jB2uDI|:_3" 1H3bQnjr+P֭>8 zU:">b^'sP2Q4Q)7Q |қ2Z#:Nul]SwRj&Ó  }#GxW<nJ20;+}eÇA(pXlLd~R=C~áj"j-bj"kj<-rЏuԀT?x$&]Nԥ ՚Ӭӎ|P.ϖttrҶ&X-aW ŌhO,i::"QF磜`]u)P7L/qzsn~ d !uhB~ I[;tE.e_# & 4I(s$\|%t Z%D 8#JXЭWq2:92^|1_`UF$.@FGq+j&K)q)TE)3umAH&/ Lc4UickGED2089Qj\ʏii'{㶝Bq{O@l= yX$H 5d 7D CE_FC*g:b[cke8M0?ZV,]0RøoX\EY\ bqzQqŝ+&K'Djڒ$o׃FR YoGξD_':DV1ԝM=yLP-vǢA-W'b00䴠)282*O?o*!Q>x!>ABi/%"h>^h~%nq,Р#[߸!L9h. A Hy.ք bm?s9ɘ!Mm?ohYN oMZ{>a{pյ' mZmO2 `MTr`y {a9;!7 ,=9`BU&%'Ld0<&0qx%d`lOĹ"q& p#v=x ڝWc$P`x$TV 4 5.0DjpGy;\wH89R5&$nw8od9`2(I nF#;!..E4R;(c`<.|C1-H*2ӯ ss~8XA1B$i/1N-0kM{bx-0Ejִwzi/R38ӧڝb#i8 5C5L{_œN{oT clio"j-n(i҈q) aZ yI޴@uK9Iw \y`x%a7 7}\1Fr~Y"^Z*|zh][x_cK 1LG@oonB'U&vQ!|R @8<8 /|$H1[u]^HH{aE9ٟI'>A$tX"\=J"{4C~YXdǑ=Fe{eZ)띗,PI7;{-G*;ӫ/{Dx?+>m3 ii裇Cʬ^W}h<(Usx+"d,+J*Yd_ʮ^u)}+WX B 4\8J ֏8J%cpIV A{z0%n%.p`ͺ$ j^f]XU{=Hͺ$q 3,N}C"g}a s3shk6a_un/.5%'J>~Gn*WMaʼ'oE;:fӼ(w){ZZͯ{g4.b2c"CTPM\E֢vicηqt|x4:2Q; su]IU>h}c[lyS\KgE)_re63GrxB9NHlѵA`m%|7|@a/!d~C捽ML]uuqxe sR`T+P鋟n1F+rp<vI05AZzMV}R ΅Z0[fѦi s0l p@<huwIy{0;ۗ+3}1|@( < j  http://images.google.co.uk/imgres?imgurl=http://www.couturecandy.com/images/stylists/designer-week/1027-heatherette.jpg&imgrefurl=htOh+'0T hp   $PowerPoint PresentationAbbasi BebumNetwork mctssjf286Microsoft PowerPoint@-v@B}@PJڢ]GSg  )'    """)))UUUMMMBBB999|PP3f333f3333f3ffffff3f̙3ff333f333333333f33333333f33f3ff3f3f3f3333f33̙33333f333333f3333f3ffffff3f33ff3f3f3f3fff3ffffffffff3ffff̙fff3fffff3fff333f3f3ff3ff33f̙̙3̙ff̙̙̙3f̙3f333f3333f3ffffff3f̙3f3f3f333f3333f3ffffff3f̙3f3ffffffffff!___www"4'A x(xKʦ """)))UUUMMMBBB999|PP3f3333f333ff3fffff3f3f̙f3333f3333333333f3333333f3f33ff3f3f3f3333f3333333f3̙33333f333ff3ffffff3f33f3ff3f3f3ffff3fffffffff3fffffff3f̙ffff3ff333f3ff33fff33f3ff̙3f3f3333f333ff3fffff̙̙3̙f̙̙̙3f̙3f3f3333f333ff3fffff3f3f̙3ffffffffff!___www޶m޶mCmnCCCCCCmCmm޶mmmCCsmmmmmJmmmsDmsKE#C#EoKJEoK=KnK$EJsgDnKDnmgmCmmCg>mmhCCCmnnhgDmCmgggmCnnDCmmCmݒmnmmCgC޼޽ng޼޶mn޶޶mCn#s޶ذ޼ݶnDmCL#KذݯޙmmJ#޶޼޶fICmmmgn׶׶׶mCCmm޶hض޼mBmgh؎hCmCEhh޼ލDgfCnDgmnntnn޽CntSL޼ޒCCDSutKLuLu<KuuuCDuLutmDLuLutttLtLKLLLotuttm"EuLML``````m#KL$t`````````````````````````````````````````````````C"sDDKK`````````````````````````````````````ICott#n````````````````````````````````````````````````CKKoKK````````````````````````````````````````````````````````nDKotuK"````````````````RLu#DJtutomnntKCCJmCJ"CmmmCCCCCCCC!ICBCC`````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````agag````a``a``a`hEhEh`a`aaahngnganDnDaahhggg``a``a```````a`a`a`a`a`aRoot EntrydO)kuPicturesUICurrent User8SummaryInformation(U՜.+,D՜.+,0    fOn-screen ShowWLIC (UMIST)WK ArialTimes New Roman WingdingsArial Unicode MSNetworkMicrosoft PowerPoint SlideQUALITY MANAGEMENT IILEARNING OBJECTIVE  STOTAL QUALITY CONTROL (TQM)DEFINITION OF TQMTHE SCOPE OF TQMTHE MAIN ASPECTS OF TQM1.) SERVICING THE CUSTOMER2.) WORKING IN OPERATIONS3.) A TOP DOWN APPROACH)JURANS TEN STEPS TO QUALITY IMPROVEMENTTHE DEMING CIRCLE Slide 12BASIC TOOLS AND TECHNIQUESSCATTER DIAGRAMSCAUSE AND EFFECT ANALYSISSMART APPROACHA SYSTEMATIC APPROACHCRITISISM OF TQM  Fonts UsedDesign TemplateEmbedded OLE Servers Slide TitlesH 8@ _PID_HLINKSAchttp://images.google.co.uk/imgres?imgurl=http://www.couturecandy.com/images/stylists/designer-week/1027-heatherette.jpg&imgrefurl=http://www.couturecandy.com/item-week2.htm&h=541&w=297&sz=59&hl=en&start=56&um=1&tbnid=dIveq1fiw38_vM:&tbnh=132&tbnw=72&prev=/images%3Fq%3D%2Bclothing%2Bfashion%2Bindustry%26start%3D40%26ndsp%3D20%26um%3D1%26hl%3Den%26sa%3DN _3K0mctssjf2mctssjf2 _m0mctssjf2mctssjf2  !"#$&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~Root EntrydO)PJڢ] PicturesUICurrent User8SummaryInformation(UPowerPoint Document(%WKDocumentSummaryInformation8xtp://www.couturecandy.com/item-week2.htm&h=541&w=297&sz=59&hl=en&start=56&um=1&tbnid=dIveq1fiw38_vM:&tbnh=132&tbnw=72&prev=/images%3Fq%3D%2Bclothing%2Bfashion%2Bindustry%26start%3D40%26ndsp%3D20%26um%3D1%26hl%3Den%26sa%3DNhttp://images.google.co.uk/imgres?imgurl=http://www.couturecandy.com/images/stylists/designer-week/1027-heatherette.jpg&imgrefurl=http://www.couturecandy.com/item-week2.htm&h=541&w=297&sz=59&hl=en&start=56&um=1&tbnid=dIveq1fiw38_vM:&tbnh=132&tbnw=72&prev=/images%3Fq%3D%2Bclothing%2Bfashion%2Bindustry%26start%3D40%26ndsp%3D20%26um%3D1%26hl%3Den%26sa%3DN } Slide $PowerPoint.Slide.804Microsoft PowerPoint Slide/ 00DArialUnicode MSTT ܖx: 0ܖ"DTimes New RomanTT ܖx: 0ܖ DWingdingsRomanTT ܖx: 0ܖ0DArial Unicode MST ܖx: 0ܖ"@0.  @n?" dd@  @@``_@,whoosh.wav.WAV 10103RIFFWAVEfmt ++data~~~~~~~~~~~~~~~~~~~~~~~~~~~|||~~~~~zvtvxz|~zvrnlrv||vtrpptz~|xvtv|~~zxvvvz|~xrlhntzzvrrpprrx~|j[QU_|bICCYn[ICY~zlnh]_r|]SUSSjz|x__l~v_]drnUb|nfd_]d]5=rrnj]jz~lMldrx[[_f|YQfWK_xh[zx[CIjzxxdSQz|_fI9WӹM;QnvK;OUx~xj]]YS~ɵlM?plM;CGpٵ[)Kh|% %;xtKQS]ɖbGr|lSnvz~nfS[nëx;Az=+AYݻ|=/1r_ ?|潄W5/Czãf)/pvbMQr|O=OtjdhjlG?G_ɊK3לdQCMppW;1SŷAMz/#?bx͖SAM[hvhYp~~zrvt[]ptWOUtxxd]v~vvxzd_xzh_nrSQltbdp~_lrQ_l][tf]W]~hWfp|fWhnhbU[hzlSCWbYbnxpdhjvjM9Ot]GQ[dpp~hhhdpx~xh]Yntnrp]dlvjQMb|vdjpzxzztljr||_[r~~jb_j|z|xpp~~v]Wh||zx|x|zzndhpxr]Yfntzjl|z||~vppnrzphrxz|~|xtrjjtv~~vz|z||xrrv~xrprtz|||vzxvx|xtx~~~~~~~zxxxx|zxz~~~rrz~|xz~~|vtx|zxz|~~~||zx|||~~zz|zz~~~~|~~||~~||zz|~||z~~~~zxzz|~~~~|~~~|~||~~~~~~~~~~~~~|||~~~~~~~~~~~~~||~~||~||~~~~|||~~~~||||~~~~~~||||~~~~~~~~~~~|~~~~|zz~~~~~~~||||~~||~~~~~|||~~~~~|||~|~|~~~~|z|~~~~~~~|||~~~~~~~~||~~~~~~~~  O< t  +*,#< =)>*?C,IJQRS'?tL!)w]yz}~-_b$ eQ\` T b$'<Ҥ4nQ* $2$=?>zrQ'Fmg1(R${g[`g +*: 0e0e     A@ A5% 8c8c     ?1 d0u0@Ty2 NP'p<'pA)BCD|E||s " 0e@        @ABC DEEFGHIJK5%LMNOPQRSTUWYZ[ \]^_ `abN E5%  N E5%  N F   5%    !"?N@ABC DEFFGHIJK5%LMNOPQRSTUWYZ[ \]^_ `abPp333)))@8IJ-Qʚ;t3ʚ; g42d2dh x: 0bppp@ <4!d!d  0T <4dddd  0T <4BdBd  0T V0___PPT10 pp___PPT9 : @003 ?65? %O =KQUALITY MANAGEMENT II*  Total Quality Management  MLEARNING OBJECTIVES  & to understand the concept of Total Quality Management & to be able to use the tools for evaluating and ensuring quality performance "  p9TOTAL QUALITY CONTROL (TQM)  (Development Maintenance Improvement    RDEFINITION OF TQM  4  an effective system for integrating the quality development, quality maintenance and quality improvement efforts of various groups in an organization. & to enable production and service at the most economical levels which allow for full customer satisfaction . (Feigenbaum, 1986)jnn&   S THE SCOPE OF TQM    For an organization to be truly effective, every single part of it, each department, each activity, and each person at each level must work properly together. Everybody in an organization is affected by the actions of everyone else. (Muhlemann, 1992)D&  q:THE MAIN ASPECTS OF TQM  2Overarching approach to servicing the consumer s expectations It is a way of thinking and working in operations Top down approach with bottom up support .ld   r<1.) SERVICING THE CUSTOMER zThe dedication to quality is a positive contributor to the growth and prosperity of the company Define quality attributes z{ { s=2.) WORKING IN OPERATIONS  Measure quality attributes Analyze the variables that cause quality defects Improve processes to crate and produce quality products Control processes so that the same problem do not reoccur   u;3.) A TOP DOWN APPROACH  gInvolve top management Encourage training and education of all employees Continuously improve processes h \PJURAN S TEN STEPS TO QUALITY IMPROVEMENT ) Build awareness (needs and opportunities) Set goals Organise to meet goals Provide training Implement projects Report on progress Give recognition Communicate results Keep score Maintain by integrating improvement in the business structure4ldZ  ZTHE DEMING CIRCLE  Plan for changes to bring about improvement Do changes on a small scale first to trial them Act to get the greatest benefit from changes Review see the progress of improvements  " x " xx(.+$ [    |@BASIC TOOLS AND TECHNIQUES  Provides a complete picture Identifies the obvious and the unexpected Team approach 80 / 20 rule Identify the main problems Prioritises problem solving JT#E  f0SCATTER DIAGRAMS  Predicts risk of value Allows corrections before failure Establishes confidence levels Measures the dispersion of values Regional variations e.g. shoe size Identifies correlation between values Brand loyalty and Gender Tastes for size and colour and agel|#&<|#&<  i3CAUSE AND EFFECT ANALYSIS  Generates a large number of causes from different perspectives Poor garment availability on the shelve Extremes have equal weighting Poor displays or packaging Maps inputs that affect quality Ishikawa diagrams?(2?(  2  w?SMART APPROACH  jSpecific objectives Measurable quality Achievable targets Realistic time scales Timely review of progressjkj m6A SYSTEMATIC APPROACH  dUses reliable methods Consistent and repeatable assessment Produces factual appraisal Academic rigoreed l5CRITISISM OF TQM  Costing structures do not relate to functions Requires constant commitment from Senior Management Bureaucracy of procedures Not radical or challenging enough Exploitation of employee s knowledge /8y{0  0 P0(  x  c $<&wM }  w    x  c $"w; ` w H  0޽h ? 3ff~80___PPT10.GpZ;$  0 $(  r  S *QM }  Q r  S +Q; ` Q H  0޽h ? 3ff~80___PPT10.Gfb\x\ pםJj 4=^>`#,l mҖNܴ +m\f87#$r-IhI2s $()#oWZz%jx|lgOV%Y[=aq z[~|yxx8=g]"}(9wAqC@Qx@)g*@ʠCR eP&@2J5IP&C (SPBPCsP2,(Cv%Q$/n&ȶlW06iGP?^JٷϓO޾Gk<Ajd5$L4o qfyF\%1oH7lλrh} 3LB$~e B>߰<7jÝ[WZQamWh<ڑP[Xs4I-PFUhUKsLkD["(ooBrKGKО75^ErG(x/X:+ls䐋o=Gk:&{t-l6$w6#!bӄW !]"aq"$#@C-]ƜHk>a}/AQ`=@hjh9 ԁ<Aˤ8O=cLcоYG>U>m[X (,ze+}}&ѶXeK[ᱰQ7/yХ ag4[oEgBa[xn$q̛C9=sB`q fh/ų:F)iq&2&SF{Й[`e&27iZDmna瑇nmYG4M u}O8~C":5&3.ԥum-B_ )˴pB]C"#:_1_7<Iq/o@YΉ8N`CV.Xw| nn 'i-c'~DoZEG7*Y -_KG]mT{r J Z#ṙgJjNk XB C0ZNH7LIJ2OGwǍsb0|i1짩=EvP32iL  [VѨ'$5I?J}tORЋΔ-m&Lܭב PSw@ƽ^>*c8bu n_pR>jC@1|DH:AzbxL!)dJM)$I BG:o=3ڕϋS EFxЃm'Vs娥\*ÛwY۷$IF~RW&GWWWGgΜϬZ?tIz ɺu 9|.^Cer1}x O&rz[ eQ̬8* Y}xj*ޯI U2OS8)jB2uDI|:_3" 1H3bQnjr+P֭>8 zU:">b^'sP2Q4Q)7Q |қ2Z#:Nul]SwRj&Ó  }#GxW<nJ20;+}eÇA(pXlLd~R=C~áj"j-bj"kj<-rЏuԀT?x$&]Nԥ ՚Ӭӎ|P.ϖttrҶ&X-aW ŌhO,i::"QF磜`]u)P7L/qzsn~ d !uhB~ I[;tE.e_# & 4I(s$\|%t Z%D 8#JXЭWq2:92^|1_`UF$.@FGq+j&K)q)TE)3umAH&/ Lc4UickGED2089Qj\ʏii'{㶝Bq{O@l= yX$H 5d 7D CE_FC*g:b[cke8M0?ZV,]0RøoX\EY\ bqzQqŝ+&K'Djڒ$o׃FR YoGξD_':DV1ԝM=yLP-vǢA-W'b00䴠)282*O?o*!Q>x!>ABi/%"h>^h~%nq,Р#[߸!L9h. A Hy.ք bm?s9ɘ!Mm?ohYN oMZ{>a{pյ' mZmO2 `MTr`y {a9;!7 ,=9`BU&%'Ld0<&0qx%d`lOĹ"q& p#v=x ڝWc$P`x$TV 4 5.0DjpGy;\wH89R5&$nw8od9`2(I nF#;!..E4R;(c`<.|C1-H*2ӯ ss~8XA1B$i/1N-0kM{bx-0Ejִwzi/R38ӧڝb#i8 5C5L{_œN{oT clio"j-n(i҈q) aZ yI޴@uK9Iw \y`x%a7 7}\1Fr~Y"^Z*|zh][x_cK 1LG@oonB'U&vQ!|R @8<8 /|$H1[u]^HH{aE9ٟI'>A$tX"\=J"{4C~YXdǑ=Fe{eZ)띗,PI7;{-G*;ӫ/{Dx?+>m3 ii裇Cʬ^W}h<(Usx+"d,+J*Yd_ʮ^u)}+WX B 4\8J ֏8J%cpIV A{z0%n%.p`ͺ$ j^f]XU{=Hͺ$q 3,N}C"g}a s3shk6a_un/.5%'J>~Gn*WMaʼ'oE;:fӼ(w){ZZͯ{g4.b2c"CTPM\E֢vicηqt|x4:2Q; su]IU>h}c[lyS\KgE)_re63GrxB9NHlѵA`m%|7|@a/!d~C捽ML]uuqxe sR`T+P鋟n1F+r mM7w5}y9?m K}1